Privacy policy
Policies & Terms
Last updated: September 5, 2025
Souss Essence operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Souss Essence is powered by Shopify, which enables us to provide the Services to you.
This page sets out our key policies, including our Privacy Policy, Refund & Dispute Resolution Policy, Terms & Conditions, and Delivery & Return Policy. Please read carefully before using our Services. By accessing or making a purchase, you agree to these terms.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Personal Information We Collect
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Contact details: name, address, phone number, email.
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Payment and financial details.
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Account and transaction history.
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Device and usage data (e.g. IP, browser).
How We Use Your Information
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To process and fulfill your orders.
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To improve your shopping experience.
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For marketing and promotions (if you consent).
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To prevent fraud and ensure security.
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To comply with legal requirements.
How We Share Information
We may share information with Shopify, payment processors, shipping providers, and trusted third parties as needed to provide the Services.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or request portability of your data. You may also opt out of marketing at any time.
Refund & Dispute Resolution Policy
We want you to be completely satisfied with your purchase.
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Refunds: You may request a refund within 7 days of delivery if the product is unused, unopened, and in its original packaging.
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Process: Please email us at soussessence@gmail.com with your order number to initiate a return.
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Disputes: If you experience an issue, please contact us directly. We will work with you to resolve it fairly and promptly.
Terms & Conditions
By placing an order or using our Services, you agree that:
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Products are for personal use only, not for resale.
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Prices are listed in ZAR and may change without notice.
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Orders are only processed after successful payment.
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We reserve the right to cancel orders if fraud or misuse is suspected.
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Your information will be handled in accordance with this Privacy Policy.
Delivery & Return Policy
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Delivery: Orders are processed within 2–3 business days. Delivery typically takes 3–7 business days within South Africa (longer for international orders).
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Returns: You may return items within 7 days of delivery if they are unused, unopened, and in original packaging.
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Return Costs: Customers cover return shipping unless the product received was damaged or incorrect.
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How to Return: Contact us at soussessence@gmail.com for instructions.
Contact Us
If you have questions about these policies or need assistance:
📧 Email: soussessence@gmail.com
📍 Address: Cape Town, WC, 7780, South Africa
